Question 1

Do you offer 24/7 emergency plumbing services?

Accepted Answer

Yes. Our emergency dispatch line is staffed around the clock, 365 days a year. For burst pipes, severe leaks, gas line concerns, or complete loss of water, call our emergency number and we'll have a licensed plumber en route within 45 minutes.

Question 2

How much do your plumbing services cost?

Accepted Answer

Pricing depends on the scope of work, but we always provide a transparent, itemized quote before starting any job. There are no hidden fees or surprise charges. Emergency calls include a standard dispatch fee that is waived if you proceed with the repair.

Question 3

Are your plumbers licensed and insured?

Accepted Answer

Absolutely. Every FlowMaster technician is fully licensed, bonded, and insured. We carry comprehensive liability insurance and workers' compensation coverage. License numbers are available upon request.

Question 4

What areas do you serve?

Accepted Answer

We serve Portland and the greater metro area including Beaverton, Lake Oswego, Tigard, Hillsboro, Gresham, and surrounding communities. Not sure if we cover your area? Give us a call — we're often able to extend service to nearby locations.

Question 5

Do you offer warranties on your work?

Accepted Answer

Yes. All repairs come with a minimum 1-year workmanship warranty. Installations and major projects include extended warranties up to 5 years. We also honor all manufacturer warranties on parts and equipment we install.

Question 6

Can I get same-day service for non-emergency repairs?

Accepted Answer

In most cases, yes. We reserve capacity for same-day appointments on standard repairs like drain cleaning, faucet replacement, and toilet repair. Book early in the day for the best availability.

Question 7

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, debit cards, checks, and cash. For larger projects, we offer flexible financing options with approved credit. Payment is due upon completion of work.

Question 8

How quickly can you respond to an emergency?

Accepted Answer

Our average emergency response time is 45 minutes across our primary service area. During peak demand, we prioritize life-safety issues such as gas leaks and major flooding first.

Question 9

Do you handle water heater installation and repair?

Accepted Answer

Yes. We install and repair both tank and tankless water heaters from all major brands. Same-day hot water restoration is available for most repair calls.

Question 10

Do you work on both residential and commercial properties?

Accepted Answer

We serve both. Our commercial team handles restaurants, offices, retail spaces, and multi-unit buildings, while our residential team covers everything from routine maintenance to full home repiping.

Question 11

Can you detect hidden leaks without damaging my walls?

Accepted Answer

Yes. We use advanced acoustic and thermal imaging technology to locate hidden leaks with minimal disruption — no unnecessary demolition required.

Question 12

How do I schedule a service appointment?

Accepted Answer

You can book online through our website, call us directly, or use our WhatsApp chat. We'll confirm your appointment within 30 minutes during business hours.

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